Find out how we can help
Not yet a customer
All of AAPT’s former residential customers are now part of iiNet, the leading challenger brand in the Australian telecommunications market. iiNet has built its success on great phone and internet products, innovation and a commitment to awesome customer service.
What does this mean for you? It’s simple – great value products and great internet services. Visit the iiNet site and find out more.
Already a customer?
Call us on: 135 005
Upgrades, new services or billing enquiries:
- Monday – Friday: 8am – 10pm AEST
- Saturday – Sunday: 8am – 5pm AEST
Existing order enquiries:
- Monday – Friday: 8am – 10pm AEST
Faults or technical support:
- 24 hours, 7 days
Need help understanding your bill?
Visit our Frequently Asked Questions for information on how your services are billed.
Setting up your new mobile
Call us on: 133 007
- 24 hours, 7 days
Direct Dial
+612 8456 3340
Fax
1300 882 153
Customer Complaints
If we haven’t provided the level of service you expected, or if you have a concerns, please tell us. We have a formal complaint management process in place to ensure that your complaint is addressed appropriately.
For further details, please refer to our complaints section.
For further information on privacy, please refer to our privacy policy of public affairs information.
